Refund policy

All sales are final. We do not accept returns or provide refunds.

Replacements

Replacements are only issued if:

Incorrect/missing items are received.

The product is defective on arrival.

The parcel is damaged during transit.

Evidence Requirement

Customers must provide a complete, uncut unboxing video (from opening the package to clearly showing all labels).

This video is mandatory for us to assess and process replacement requests.

Process

Email us at Help@soverafinejewellery.com within 24 hours of delivery with your concern and the unboxing video.

Requests beyond this timeframe may not be eligible.

Sovera reserves the right to refuse replacement requests that do not meet requirements.